To the people who are angry with Sears for your own selfish stupidity:
I’m seeing hundreds maybe even thousands of people bashing Sears Canada right now all over social media over a childs climber that was on the website at a “Too good to be true” price. In most cases, you knew it was an error because how possibly, could a child’s climber that normally retails for $129.99 be $12.99? Never mind the fact that the only reason you found out about it via all the money saving and scamming sites that flourish online not because, you were actually surfing their website with the intent to make a purchase.
So, to all you Sears haters and bashers this letter is specifically inspired by you and for you. And you.. You and yeah especially YOU…
This letter is totally intended to offend you so #SorryNotSorry #TruthHurts
I’m not about to sugar coating anything so if you are already offended, you should stop reading. Right. Here. and FlockOff.
Like vultures you savagely swooped in and cawed out your freshly found Prey. Beckoning others over to be accomplices with you to screw a company over via online mom forums and Freebee hunter sites looking to score something for nothing. Birds of a feather flock together..
“It doesn’t come down to just one mistake by Sears, it comes down to several Big Mistakes”
…That you darling, had a front row opportunity to experience since you were amongst the first in the early stages of this scam before being caught. I’ll just take a moment here and educate you: Front line people in an outsourced call centre do not get this information until it trickles down to them. Once their operations people discover an unusual spike in sales or web traffic and figure out what’s going on. The moment an online order is placed everything is done automatically. From processing to automated confirmation emails & etc. It is actually a process to stop and reverse it. One not done at the press of a button.
You claim you called the customer service department to confirm it was not a mistake. Although, you knew it was. Not a valid argument. Of course the minimum wage hourly telephone agent working in a call center would know because they are the ones who price all the items and take care of the ecommerce side of things as well. (Not)
Hate to agree with ya but you are right. It doesn’t come down to just one mistake.. (You)
It comes down to a series of mistakes (everyone else)
You, knowingly being an opportunist and trying to take advantage of an honest mistake made by honest people. Human error. Your action could be interpreted as theft/fraud (especially to those who bought more than one.. You lot are an entirely different kind of special) even if it’s not legally theft or fraud.. (it should be) It is highly unethical.
If you can’t understand this then you have bigger issues.. I suggest you seek therapy.
You probably never shopped at or supported Sears before. But sure as heck fly over in a heart beat to cyber loot from them. (yes, a phrase coined to describe the growing flock of low class, self entitled, selfish consumers out there) Then have the audacity to publicly bash them and claim you are the victim. Forget to take your meds today or what?
You my darling are just one bright and shiny example of everything that’s wrong with consumers in society today.
The online retail sector is not immune.
All retailers need to know that they are a target for freebie hunters. Gone are the days of loyalty. Make a mistake…? “HOW BLOODY DARE YOU” lest you be cast away into the retail abyss and slammed on social media.
Sears has been one of the oldest retailers in Canada going back to the 1950s when there were no stores anywhere and you had to order at the post office and wait for it to be mailed to you. (taught patience not instant gratification) If you aren’t old enough to remember that, then it means Sears has been around IN Canada longer than you. They also support so many local charities and give back to the community. That is Canadian enough for me.
I think Sears handled the situation precisely how they should have. They accepted responsibility, issued a public apology and are issuing refunds. To demand they honor the pricing is beyond realistic and absolutely unreasonable.
Sears does not owe you anything.
I also want to clear the air for those of you who used your credit cards to make the purchase.. Interest is not charged for 30 days. That means, you can purchase anything you want on credit and pay it off within the 30 days with NO penalty. If by chance the refund takes longer than 30 days (highly unlikely) do you know the amount of interest accrued on $12.99?
Pennies. Literally. Consider it your looters tax.
For those who are demanding Sears adhere to SCOP (Scanning Code of Practice) it may serve you well to actually read the policy and understand which retailers are part of the program. (FYI-Sears isn’t) As well as the policy only applying to purchases made in store at a POS (Point of Sale) and the item scans at an incorrect price.. if it’s under $10 you get it for free if it’s over $10 you get $10 off.
This Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.
Now, let’s entertain that for just a moment. (Because it does not apply anyway) the climber is $129.99 – $10 = $119.99.. would you still like it?
Right.. I didn’t think so.
So, in the famous words of Montey Hall.. “Let’s make a deal”
You stop bashing Sears and throwing a temper tantrum for getting caught in your unethical act… And I will try to forget how disappointed I am right now in humanity.
If it’s too good to be true.. It most likely is.
You can learn more about SCOP by visiting the Retail Council of Canada
Disclaimer: This is not a sponsored post. I am in no way affiliated with Sears Canada or any of it’s employees. All opinions and passions stated above are 100% my own. This post is not directly attributed to any one individual rather, a group of anonymous, unethical individuals who partook in the scam and are upset they got caught.